Position
We are currently recruiting for a Customer Service Representative (CSR) to join our team! The CSR serves as the primary point of contact for our customers, providing exceptional support and guidance through the order process.

Pay Range: $25.00 – $35.00 / hour based on experience.

Position Overview:
The Customer Service Representative (CSR) role requires excellent communication skills, a proactive approach to problem-solving, and a keen understanding of the printing industry. The ideal candidate will ensure smooth operations from order placement to final delivery while maintaining strong customer relationships.

Key Responsibilities:
• Act as the main liaison between customers, production teams, and sales staff.
• Manage incoming inquiries via phone, email, and online channels, providing timely and accurate responses.
• Process customer orders, verify specifications (size, materials, design), and ensure all details are correct prior to production.
• Collaborate with production and prepress teams to monitor job progress, address concerns, and ensure on-time delivery.
• Handle order changes, expedite requests, and troubleshoot any customer issues that may arise.
• Maintain detailed and accurate customer records, order history, and documentation in the CRM system.
• Educate customers on available products, services, and printing options to meet their needs.
• Provide proactive updates on order status, shipping timelines, and delivery confirmation.
• Follow up with clients post-delivery to ensure satisfaction and address any feedback or concerns.
• Support sales and account managers with quotes, product samples, and additional tasks as needed.

Qualifications
• 5+ years of experience in customer service, preferably in a printing, manufacturing, or packaging industry.
• Proficiency with CRM software, Microsoft Office Suite, and order processing systems.
• Exceptional verbal and written communication skills.
• Strong organizational skills, with the ability to multitask and manage multiple priorities effectively.
• Problem-solving mindset and ability to resolve customer concerns professionally and efficiently.
• Positive, team-oriented attitude with a commitment to delivering excellent service.

Schedule Demands
• Schedule is an in-office M-F assignment. Employee must be willing to work alternate schedules occasionally; that may include early mornings, evenings and/or weekends and be punctual while doing so.

Physical Demands
• While performing the duties of this job, the employee is regularly required to stand and frequently is required to walk for extended periods up to 8 -hours.
• The employee must frequently lift and/or move up to 40 pounds with or without mechanical assistance.
• Reading computer screen or other electronic devices.
• Use of various mechanical equipment.

Benefits:
• Competitive hourly wage with opportunities for advancement.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and holiday pay.
• Ongoing training and development opportunities.

Position:
We are seeking a detail-oriented and organized Quality Inspector to oversee production quality across all divisions. The ideal candidate will ensure that all manufactured goods are produced within Moquin Press Quality standards. As a Quality Inspector, you will play a crucial role in overseeing our production quality and ensuring a quality product to our customers.

Pay Range:  $23.00 – $26.5  / hour based on experience.

Position responsibilities include:
• Follow established QA best practices and methodologies.
• Ability and flexibility to work across teams and levels in a fast-paced environment.
• Flexibility and willingness to learn new concept, processes, and product information.
• Attention to detail.
• Conduct quality inspections at the shop and in the field.
• Reviews all data obtained during quality activities to ensure consistency with company policies and procedures and effective dissemination of information to assigned field.
• Maintains a working knowledge of industry quality codes and standards.
• Investigates and addresses customer complaints regarding quality.
• Formulates and maintains quality, complementary to corporate policies and goals.

Qualifications:
• 2+ years of experience in quality assurance.
• Effective written and verbal communication skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience in industrial manufacturing or production line.
• PC skills including email, MS Office, and excel.
• Professionalism and a positive attitude.

Schedule Demands
• General schedule is onsite M-F assignment. Employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.

Physical Demands:
• While performing the duties of this job, the employee is regularly required to stand and frequently is required to walk for extended periods up to 8 hours.
• Requires frequent kneeling, bending and considerable use of hands and tools.
• Employee works on their feet and must frequently lift and/or move up to 25 pounds and lift/move up to 50 lbs.
• Reading computer screen or other electronic devices.
• Use of various mechanical equipment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Benefits:
• Competitive hourly wage with opportunities for advancement.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off and holiday pay.
• Ongoing training and development opportunities.